Frequently Asked Questions
What is a Psychiatrist?
A psychiatrist is a medical doctor who specialises in the diagnosis, treatment, and prevention of mental illnesses and emotional disorders. Their training includes a medical degree followed by additional specialisation in psychiatry.
Our psychiatrists are located all across the country and we use telehealth appointments for our veterans. Many of our veterans find telehealth incredibly convenient because they can access our services from the comfort of their homes.
Although we do not currently offer face to face appointments, our veterans find telehealth incredibly convenient because they can access our services from the comfort of their homes.
Yes, Medilinks now provides ongoing psychiatry treatment in addition to our assessment services. Veterans can access high-quality, continuous care to support their mental health needs.
If you would like to learn more or book an appointment, please reach out to us at care@medilinks.com.au or submit a contact form.
Once we have access to a report request from DVA, we aim to have the appointments completed, report finalised and uploaded to DVA within 4 weeks.
As you’re likely aware, the journey to seeing a psychiatrist can often be a lengthy one, with some veterans enduring waits exceeding 12 months. Our objective is to alleviate some of the burdens associated with this process by significantly reducing potential wait times and delivering comprehensive, high-quality reports.
Our psychiatry team is comprised of multiple expert and caring psychiatrists located across various regions of Australia. We prioritise equipping all our psychiatrists with a deep understanding of the unique challenges associated with military life.
Additionally, we take measures to ensure they possess a clear grasp of the specific data and details that the Department of Veterans’ Affairs requires in their assessment reports. This approach minimises the likelihood of reports being sent back for supplementary information.
Furthermore, to ensure the quality of our report we have a quality assurance team who review each report prior to submission.
Once you receive your report request from DVA there are a couple of ways to refer yourself or a client to utilise our services.
REFERRAL: We can provide you with a referral link, which you can use to submit a referral. When using this link, we kindly request that you include as much information as possible. This ensures that our intake team has all the necessary details to initiate the process effectively.
Website Contact Form: Fill out your contact details below! Once you do this, a member of our intake team will reach out to you to gather any additional information needed.
For DVA assessment services: No GP referral is required, provided you have a report request from DVA. If you need assistance with this process, please contact our team at admin@medilinks.com.au.
For treatment services: Yes, a referral from your treating GP is required. If you would like support navigating this process, please contact our team at care@medilinks.com.au.
Yes, we do give initial diagnoses prior to claims submission.
We are also able to produce quality, timely reports once the claim reaches the delegate stage with DVA.
Medilinks, as a veteran run organisation, is proud to draw on firsthand experiences and a sincere commitment to the well-being of the veterans we assist. Our focus is on delivering high quality assessments that result in positive outcomes for veterans as they navigate the DVA mental health claims process. We take pride in our timely services, aimed at saving veterans from prolonged wait times, which can extend beyond 12 months.
Eligible clients may qualify for funding through the Department of Veterans' Affairs.