Frequently Asked Questions
What is a Psychiatrist?
A psychiatrist is a medical doctor who specialises in the diagnosis, treatment, and prevention of mental illnesses and emotional disorders. Their training includes a medical degree followed by additional specialisation in psychiatry.
Where are the psychiatrists located?
Our psychiatrists are located all across the country and we use telehealth appointments for our veterans. Many of our veterans find telehealth incredibly convenient because they can access our services from the comfort of their homes.
What if I want a face to face consultation?
Although we do not currently offer face to face appointments, our veterans find telehealth incredibly convenient because they can access our services from the comfort of their homes.
Do you offer ongoing psychiatry treatment?
While we don’t currently offer ongoing treatment this is an option we are looking at implementing in the near future.
In the meantime we are focussing on providing veterans easy and fast access to high quality psychiatric assessment services to support them in their mental health claims
We also have several different referral options to veterans that may require continued and ongoing mental health support. We work closely with several different organisations who can assist veterans who need ongoing support.
How long does it take?
Once we have access to a report request from DVA, we aim to have the appointments completed, report finalised and uploaded to DVA within 4 weeks.
As you’re likely aware, the journey to seeing a psychiatrist can often be a lengthy one, with some veterans enduring waits exceeding 12 months. Our objective is to alleviate some of the burdens associated with this process by significantly reducing potential wait times and delivering comprehensive, high-quality reports.
Who are your psychiatrists?
Our psychiatry team is comprised of multiple expert and caring psychiatrists located across various regions of Australia. We prioritise equipping all our psychiatrists with a deep understanding of the unique challenges associated with military life.
Additionally, we take measures to ensure they possess a clear grasp of the specific data and details that the Department of Veterans’ Affairs requires in their assessment reports. This approach minimises the likelihood of reports being sent back for supplementary information.
Furthermore, to ensure the quality of our report we have a quality assurance team who review each report prior to submission.
How do I use your service?
Once you receive your report request from DVA there are a couple of ways to refer yourself or a client to utilise our services.
REFERRAL: We can provide you with a referral link, which you can use to submit a referral. When using this link, we kindly request that you include as much information as possible. This ensures that our intake team has all the necessary details to initiate the process effectively.
Website Contact Form: Fill out your contact details below! Once you do this, a member of our intake team will reach out to you to gather any additional information needed.
Do I need a GP referral?
No GP referral is required to access our services provided you have a report request from DVA.
I need a diagnosis prior to submitting a claim. Do you do this?
Yes, we do give initial diagnoses prior to claims submission.
We are also able to produce quality, timely reports once the claim reaches the delegate stage with DVA.
Why should I use your service?
Medilinks, as a veteran run organisation, is proud to draw on firsthand experiences and a sincere commitment to the well-being of the veterans we assist. Our focus is on delivering high quality assessments that result in positive outcomes for veterans as they navigate the DVA mental health claims process. We take pride in our timely services, aimed at saving veterans from prolonged wait times, which can extend beyond 12 months.
How much does it cost?
Eligible clients may qualify for funding through the Department of Veterans' Affairs.