Medilinks - Services

Medilinks can help by improving access to a quality psychiatric service

When a veteran goes through the compensation process with the Department of Veterans’ Affairs they need to access psychiatrists who can assist them in completing the necessary assessments and reports. We have a skilled team who understand the mental health compensation process and can provide expert assistance.

Our team can provide the following assessment services, all via telehealth

Initial assessment, diagnosis and report.
Permanent impairment reports.
Incapacity reports.

The Assessment Process

The Current Timeframe VS. Medilinks Timeframes

Current wait times can be as long as 12 months to have consultations with a psychiatrist. Combined with the additional time necessary for information gathering and report processing, the undue stress that veterans are facing is unacceptable. The Medilinks process can reduce this timeframe considerably with many of our veterans only waiting just 4 weeks to complete the process.

medilinks timeframe

4 weeks

step 1: Veteran Submits Mental Health Compensation Claim

step 2: Request for Psychiatric assessment and report

step 3: Referral Sent to Psychiatrist

step 4: Assessment Takes Place

step 5: Report Complete

step 6: Report Uploaded to DVA

step 7: Determination made by DVA and entitlements received

industry standard timeframe

12+ months

step 1: Veteran Submits Mental Health Compensation Claim

step 2: Request for Psychiatric assessment and report

step 3: Referral Sent to Psychiatrist

step 4: Assessment Takes Place

step 5: Report Complete

step 6: Report Uploaded to DVA

step 7: Determination made by DVA and entitlements received

Medilinks Access is specifically designed to assist veteran’s with their psychiatric assessment needs so that the necessary evidence can be provided to the Department of Veterans’ Affairs (DVA) to be able to accurately determine mental health compensation claims. It is important to clarify that the DVA claims process timeline may vary and is subject to the standard procedures of the DVA. Medilinks Access allows for enhancements in specific aspects of mental health claims process although we do not claim to accelerate the entirety of the DVA claims process.

Medilinks can help by improving access to quality psychiatric service

Telehealth psychiatry services allow you to access the support that you deserve from anywhere in Australia. Forget the hassle of travel, waiting rooms, and scheduling conflicts. With telehealth, you receive prompt, personalised care that fits seamlessly into your lifestyle. Telehealth offers a flexible, confidential, and highly effective solution for your healthcare needs.

Our Process

At Medilinks, we simplify the DVA mental health compensation process. Our expert team guides you from eligibility to assessment, ensuring accurate reports from experienced psychiatrists. With no out-of-pocket costs, we make it easy for veterans to get the support they deserve.

Step 1 Mental health claim submission

Step 2 Receive psychiatric report request

Step 3 Submit Referral to Medilinks

Step 4 Intake

Step 5 Telehealth Appointments

Step 6 Psychiatric Report generated

Step 7 Quality Assurance

Step 8 Report uploaded to DVA

Step 9 Notification

Initial liability claim for mental health condition submitted by a veteran or representative of a veteran to the Department of Veterans’ Affairs (DVA).

The DVA will request a psychiatric assessment and report so that there is adequate evidence to assess the mental health claim.

The veteran or veteran’s representative will fill out the Medilinks referral form, ensuring that the original request from the DVA is included.

The veteran will receive a phone call from the Medilinks Client Liaison team who will provide all of the necessary information, answer any questions and schedule the appointments promptly.

Medilinks' expert team will meet with the veteran via telehealth and complete a detailed assessment.

A comprehensive and detailed report will be finalised following the DVA and Royal Australian and New Zealand College of Psychiatrists’ (RANZCP) guidelines.

Our expert Quality Assurance team will review the report and ensure the highest standards of medicolegal report writing is maintained.

The finalised report and if required the Impairment Assessment will be combined and uploaded to the DVA.

Upon successful upload to the DVA, the veteran and veteran’s representative will be notified of the completion and upload.

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